Outlet Hydrogen - Luxury Sportwear
All past seasons at -50%
Outlet Hydrogen - Luxury Sportwear

FAQ

Hi! How can we help you?
In this section you can find the answer to your questions.
Should you not find the answers to your questions in this section, you can always contact our customer service.
Choose your favourite products, selecting the colour and size, and add them to your cart. Check your cart to make sure you have added only the items you want to purchase. If you want, you can still change quantities, delete or add some items. Go to "Proceed to checkout" or "View cart"; you can access your reserved area if you have registered on our site or continue as a Guest. Now fill in the form with your delivery address and payment method. If you have a promocode, you can add it now: you will find an appropriate field in your shopping cart or directly at check-out. Before confirming your payment, if you would like to request an invoice, please note that you must check the invoice request box and enter all the data in the appropriate fields. Now you can confirm your order: if the order has been registered correctly, a confirmation message will appear with the order number. After a few minutes, you will receive an e-mail at the address you provided when placing your order. If you do not see it, please also check your Spam folder. Once the order has been confirmed, you will have the possibility to check it in your Reserved Area or on the Guest Page
You can pay for your orders by choosing from the following methods
- PayPal
- Credit Card
- Bank transfer
Sign up for the Hydrogen newsletter to stay up to date, be the first to find out what's new and not miss out on promotions! Signing up is very easy: just go to the dedicated section and enter the requested data. If you wish to unsubscribe, you can do so directly from the last newsletter you received, from the Newsletter section on the site, or from your account. Should you have any difficulties or doubts, please do not hesitate to contact Customer Service.
To complete an order you have two options:
- Create an account, if you do not already have one. Having an account allows you to store your shipping details, view your order history and the ability to track an order and register a return yourself.
- Place your order as a guest without creating an account
It is not possible to combine different orders as payment and validation correspond to a single order: one delivery address and one billing address.
You may return a product within 14 calendar days from the date of delivery. The goods must be returned intact, complete with all its parts and in their original packaging (envelopes and packages), stored and, if necessary, used for the time strictly necessary to establish and verify their nature and characteristics. You can request returns directly from your reserved area:
- log in your account with User and Password;
- in your reserved area you will find "my orders";
-select the order for which you wish to request a return;
- select the products you wish to return, indicating the quantities and the reasons for the return;
- you will receive an e-mail confirming the return request;
- within 1/2 working days you will receive the return authorisation email from our customer care, containing the identification number (RMA ID) and instructions for shipping the package;
- insert the return approval e-mail inside the package and send it to the address:
For all packages sent from the European Union the shipping address is:
FiloBlu c/o Snatt Logistica Spa Mag. L - HYDROGEN,
Via San Biagio, 65/67,
42024 Castelnovo Sotto (RE) –
Italy For all packages sent from countries outside the European Union, which pass through customs, the shipping address is:
FiloBlu c/o Snatt Logistica Spa – HYDROGEN
Via Kennedy 12/B
42040 Campegine (RE)
Italy If you do not have an account, enter the return request by clicking on the following link entering your order details. Enter the details of your order and select "RETURN". Insert the return request for the products to be returned, you will immediately receive an e-mail confirming the insertion of your return request with the associated RMA number.
GENERAL INFORMATION
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Can we help ?

Our Customer Service is available from Monday to Friday from 9.00 to 13.00 and from 14.00 to 18.00. email: hydrogenoutlet@hydrogen.it Telephone: 041/8380035