In this section you can find the answer to your questions.
Should you not find the answers to your questions in this section, you can always contact our customer service.
- Credit Card
- Bank transfer
- Create an account, if you do not already have one. Having an account allows you to store your shipping details, view your order history and the ability to track an order and register a return yourself.
- Place your order as a guest without creating an account
RETURN AND REFUND
- log in your account with User and Password;
- in your reserved area you will find "my orders";
-select the order for which you wish to request a return;
- select the products you wish to return, indicating the quantities and the reasons for the return;
- you will receive an e-mail confirming the return request;
- within 1/2 working days you will receive the return authorisation email from our customer care, containing the identification number (RMA ID) and instructions for shipping the package;
- insert the return approval e-mail inside the package and send it to the address:
For all packages sent from the European Union the shipping address is:
FiloBlu c/o Snatt Logistica Spa Mag. L - HYDROGEN,
Via San Biagio, 65/67,
42024 Castelnovo Sotto (RE) –
Italy For all packages sent from countries outside the European Union, which pass through customs, the shipping address is:
FiloBlu c/o Snatt Logistica Spa – HYDROGEN
Via Kennedy 12/B
42040 Campegine (RE)
Italy If you do not have an account, enter the return request by clicking on the following link entering your order details. Enter the details of your order and select "RETURN". Insert the return request for the products to be returned, you will immediately receive an e-mail confirming the insertion of your return request with the associated RMA number.